Harron Griffin

Director of Technical Support

As the Director of Technical Support, Harron is the champion for Bitfocus customers. He monitors customer satisfaction, customer support performance, resource utilization and other key metrics, ensuring that our customers receive an 11-star customer experience. In support of internal operations, Harron develops and implements policies, systematic tools, and other resources that streamline interactions and facilitate the delivery of continuously exceptional experiences. He also collaborates with the Learning Coordinator in the prioritization, development, and distribution of Training and Learning content. All-in-all, Harron leads the charge when it comes to customer satisfaction. Harron has an extensive background in HMIS, having served as system administrator for his CoC's HMIS Lead agency. He also has a technical background, including expertise in logistics, inventory control, and supporting countless IT solutions. He holds multiple IT degrees, a Google Data Analytics Certification, and a Six Sigma Green Belt. This combination of technical education, practical experience, and passion for service to others lends to Harron's incredible problem-solving abilities and capacity to connect with customer needs.