Whole Person Care Software

To provide holistic care for your clients, you need to see the whole picture — social, emotional, mental, and physical. Clarity Human Services captures the full story, facilitating effective case management and community-wide collaboration to create more positive outcomes.

A Platform for Collaboration

With a wealth of features that make interactions seamless, Clarity brings together service providers, practitioners, government agencies, and other stakeholders to better serve people experiencing homelessness.

Case Management

Clarity is designed to empower case managers. It allows you to care for diverse populations without missing the nuances of your clients’ needs, stories, and social context.

Goal Tracking

Ensure your clients’ health, housing, and social progress by leveraging automatic goal assignment upon program entry, goal achievement updates, and custom report building to track client evolution.

Charting

Clarity translates high- and low-level data into clear representations of progress, helping you to understand what’s having the greatest impact on your clients and adjust your strategy to best serve your community.

System-Wide Communication

Quickly alert users and your community to urgent information so you can navigate emerging situations (like hazardous weather or dangerous local activity) in a cooperative and efficient manner.

Integrations & Data Sharing

Clarity Human Services is straightforward, robust, and reliable, allowing for integration and sharing between systems and organizations while maintaining steadfast compliance with sharing and privacy obligations. It includes bidirectional APIs and DirectTrust Direct Secure Messaging (coming soon) to securely connect authorized applications with the HMIS. With Clarity, you’ll have access to accurate, real-time data that reflects the complex needs of your unhoused neighbors. Analyzing data that captures all the details, not just a snippet of their story, is what makes whole person care possible.

home keychain being held up against the suset

Putting It Into Practice: Contra Costa County’s Story

A few years ago, Bitfocus customer Contra Costa County in California was facing a problem: 17% of residents were living at or below the poverty level, high housing costs were driving overcrowding among low-income renters, and the county’s most vulnerable residents were disproportionately suffering from poor health outcomes.

In response, Contra Costa Health Services obtained a $200 million grant, rolled up its sleeves, and implemented a program for whole person care that was powered by Clarity HMIS. This Clarity system is integrated with the data warehouse. With this new approach, the county was able to offer stronger, more integrated care for their patients and improve health outcomes for their community’s most vulnerable members.

Check out the full story below.

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The Role of Whole Person Care in Human Services

At Bitfocus, we believe that your HMIS should empower you to provide whole person care. If you’re eager to learn more, dive into our four-part series on the topic.

Part 1: Whole Person Care in Case Management

Instead of focusing on an isolated issue (for example, access to medication), the whole-person care model calls for a “wraparound” method—one that treats individuals' social, emotional, mental, and spiritual needs. By understanding the full story, care teams can bring vital context to their client interactions and make them as effective and humanizing as possible.

Part 2: Whole Person Care and Social Determinants of Health

Social Determinants of Health (SDOH) are non-medical factors that impact a person’s quality of life (for example, family relationships, access to grocery stores, and language and literacy skills). A robust HMIS helps care providers understand the SDOH that are influencing the wellbeing of their unhoused neighbors and take the right steps to positively address them.

Part 3: Integration and Collaboration in Whole Person Care

Care systems are complex. To improve health equity, case managers, behavioral health providers, physicians, and other workers need to be able to communicate seamlessly. Integrating your HMIS with other systems (like an EHR platform) will keep everyone on the same page, fostering a smoother care experience for people who need support.

Part 4: Whole Person Care with Clarity HMIS

Marin County is home to a diverse population of more than 250,000 Californians. Providing impactful, holistic care to people experiencing homelessness was proving to be a gargantuan task — until the county implemented Clarity. Here’s how Marin County transitioned from an informationally scattered CoC to a collaborative one with help from our team at Bitfocus.