Focus on What You Do Best
Teamwork is essential to advancing social change within a community—which is why we work behind the scenes supporting you in what you do best.
Through our System Administration services, we bring the efficiency and turn-key ease that comes with entrusting the day-to-day operation of your system to us. We take care of the technology, so you can take care of your community.
We Are Our Most Demanding User
We are the only software company in the Human Services industry to act as both vendor and System Administrator. Our team operates within the very programs and services that we’ve designed, so we have intimate knowledge of the unique needs faced by communities large and small in supporting a truly functional and integrated HMIS.
Because we understand both the policy and technical aspects of System Administration, we can provide your community with a complete solution.
System Administration Services
Implementation
We facilitate and coordinate all activities involved in the successful and timely implementation of HMIS.Implementation
- Database migration and integration
- Configuration of coordinated entry
- Configuration of programs and projects
Training
We empower communities by properly equipping them with the ongoing training they need to do their jobs successfully.Training
- Training on HMIS Data Standards and definitions
- Weekly end-user trainings and privacy trainings
- Agency management training
Compliance
We prepare our HMIS installations to be compliant with upcoming HUD data standards and HMIS regulations.Compliance
- Monitor and meet HUD requirements
- Proactive approach to upcoming data standards
- Customizable software allows for swift updates
Support
We resolve all technical issues and deliver accurate and timely information for successful operation of your programs.Support
- Efficient Helpdesk support
- Comprehensive documentation
- Data quality assessment
Project Management
We improve project and system performance by continually assessing HMIS data quality and coordinated entry activities.Project Management
- Routinely evaluate HMIS activities
- Act as liaison between partner agencies
- Assist in report generation
Decision Support
We help communities understand their data and use it to inform system planning and evaluation.Decision Support
- Comprehensive Data Analysis Tool and data visualization techniques
- Standard and custom report generation
- Assistance with system-level planning, management, and evaluation
The Tools You Need to Hit the Ground Running
As System Administrator, we go above and beyond to make sure you receive the highest level of professionalism and support possible. This includes:
- Dedicated HMIS website and phone line for your community
- Regular trainings to ensure all staff are thoroughly equipped
- Comprehensive customer portal with step-by-step tutorials
- Timely resolution of all technical issues and support questions
- Direct communication about the latest software enhancements
