Privacy Statement

As a Human Services data company, we take privacy particularly seriously at Bitfocus.

This privacy policy explains what personal information we collect from you, how we use, and for what reasons we may share it. This statement applies only to our public website and other Bitfocus services displaying it. Other services may include specific statements that provide additional limits and safeguards applicable to those particular Bitfocus services and customers.

What We Collect

We collect information to provide you with the best experience with our services. Depending on which services you use, we collect different kinds of personal information. We also may receive information from third parties.

Information you Provide

Primarily, we collect information you send us. For example, when you register for an event, sign up for our mailing list, or submit a question on our website we collect the information you submit in order to process those requests. We also collect messages you send us. Conversations with our representatives–including phone calls, emails and chat sessions–may be monitored and recorded.

We also collect information about how you use and interact with our services. This includes information about the device you used, your connection, and details of how you used our services.

Information from Third-Parties

We may also receive a limited amount of information about you from third parties. For example, we may use demographic or location information provided by third parties to better understand how our services are being used.

How We Use It

We use the information we collect for two general purposes: (1) to maintain, protect, and improve our services; and (2) to provide you with tailored content and communications.

We use collected information to better understand how our services our being used, to support and protect them, and to continue to improve and refine them.

Collected information is also used to improve our communications with you. For example, we record your past conversations with representatives to improve our ability to respond efficiently. We may also contact you with information about our services, including changes and improvements. We respect your choices about what communications you like to receive.

When We Share It

We only share your personal data with your consent or as necessary to provide any service you have requested or authorized. We may share your data with a limited number of trusted business partners to process it on our behalf and in compliance with this privacy statement.

With Consent

We may share personal information with outside parties when we have your consent to do so.

Legal Reasons

We also may share information to third parties for legal reasons. We will share information when required by law or legal process, or as necessary to protect the safety, rights, or property of Bitfocus and our users.

Cookies

We use cookies, web beacons, and similar technology to improve your experience and report visitor interactions. Cookies are small text files placed on your device that allow us to identify you when you visit our website and online services. Most browsers include a variety of tools to manage cookies, including alerting you when cookies are sent or blocking them entirely. However, these and other choices may impact your experience with our services.

California Privacy Notice

Do Not Track (DNT) is an effort to develop a way for internet users to control the tracking of their online activities. Although the World Wide Web Consortium (W3C) is working to develop a DNT technology standard, none has been adopted. Bitfocus, therefore, does not use DNT signals.

Bitfocus does not authorize the collection of Personal Identifiable Information (PII) from our users for third party use through advertising technologies without separate user consent.

How to Contact Us with Questions

Contact us at support@bitfocus.com with any questions, concerns or comments about this statement or our privacy program at Bitfocus. Click here to submit a whistleblower claim.