Tauri Royce

Vice President of Customer Experience

As Vice President of Customer Experience, Tauri works to ensure that Bitfocus consistently delivers exceptional experiences to our customers. Collectively, the Customer Success and Learning & Development Teams are dedicated to all aspects of how we engage our customers and the public—from marketing and communication to account management, training and support. Tauri is skilled at one-on-one coaching with agency management on a wide variety of topics, such as community leadership, strategic planning, and coordination with community coalitions. She has planned and facilitated policy-setting and strategic planning processes for numerous communities across Nevada, and nationwide. Tauri served as the Lead HMIS System Administrator for the State of Nevada for over a decade. Tauri's dedication to this role drove the expansion of the Nevada HMIS system from a 9-agency, 50-user, single CoC implementation into a statewide multi-CoC1,400+ user system for the entire State of Nevada. She worked tirelessly to increase awareness of the CoC activities, and create interest in membership and HMIS participation throughout the community. This blend of technical expertise, human services field experience, and HMIS/ homeless systems make Tauri an invaluable resource to Bitfocus and to our customers.