Meet the Team

Meet the Team 2017-11-06T16:48:17+00:00
Bitfocus staff comprises more than 50 dedicated individuals. The leadership staff alone comprise over 10 members who have, on average, more than 12 years of experience in the field of homelessness services and HMIS. Most have served in an HMIS System Administrator or CoC Coordinator role, with some serving as HUD-sponsored TA providers.


Robert Herdzik
Robert HerdzikPresident/CEO
Kerstin Schuhmann
Kerstin SchuhmannExecutive Assistant to the President/CEO


Combined team experience:

21+ years Human Services industry | 18+ years HMIS system implementation planning | 12+ years report design/development |11 years data analysis | 14 years community planning & policy development | 10 years CoC Coordinator role | 52 years customer support and training

Anna Hung
Anna HungDirector of Implementation
Kerri Canataro
Kerri CanataroImplementation Engineer
Michelle Ogburn
Michelle OgburnProject Manager

System Administration

Combined team experience:

21 years HMIS administration | 53 years report generation | 38 years HMIS activities evaluation | 29 years data sharing compliance | 38 years HMIS policy issues | 13 years Coordinated Entry Systems design/implementation | 49 years HMIS user support/training

Tauri Royce
Tauri RoyceDirector of Product Services
Jason Satterfield
Jason SatterfieldDirector of Policy & Evaluation
Sarah Dougherty
Sarah DoughertyKing County System Administrator
Julee King
Julee KingProject Manager
Jennifer Ong
Jennifer OngProject Manager
Eric Csongradi
Eric CsongradiProject Manager
Stacy Holmes
Stacy HolmesProject Manager
Michael Reed
Michael ReedProject Manager
Mary Shaw
Mary ShawProject Manager

Customer Support

Combined team experience:

44 years tech support | 37 years IT support | 20 years data analytics

John Talley
John TalleyCustomer Support Manager
Kim Griffith
Kim GriffithTechnical Support
Loren Craig
Loren CraigTechnical Support
Alison Wilson
Alison WilsonTechnical Support
Carina Cordero
Carina CorderoTechnical Support
Harron Griffin
Harron GriffinTechnical Support

Data Services

Combined team experience:

16 years data design/development | 8 years HMIS reporting | 8 years HMIS migrations/integration | 8 years HMIS data quality

Jim O’Sullivan
Jim O’SullivanDirector of Data Services
Victor Lorente
Victor LorenteReport Developer
Wosenie Zimita
Wosenie ZimitaData Services Manager
Plus several more developers and project managers.

Product Development

Combined team experience:

85 years development | 14 years web development | 10 years database development | 6 years HMIS development | 5 years HMIS report development | 4 years HMIS data import/export | 4 years HIPAA compliance

Peter Upton
Peter UptonProduct Technical Manager
Ryan Pallas
Ryan PallasSoftware Developer
Plus several more developers and quality assurance specialists.

Customer Success and Development

Jeff Ugai
Jeff UgaiDirector of Privacy and Customer Advocacy
Erica Harrison
Erica HarrisonDirector of Industry Relations
Maggie Miller
Maggie MillerProject Manager
Ashu Arora
Ashu AroraWeb Developer