Nayla McCarty

Nayla McCarty

Project Manager

As one of the Customer Sucess Project Managers, Nayla serves as a personal advocate, working closely with each customer to optimize their experience with our products and services. She gathers customer feedback and analyzes customer data to identify best practices and identify areas of collaborative growth and opportunity in each community. She is devoted to educating customers on the flexibility and powerful capabilities of the Clarity Human Services software so that each is guaranteed to achieve ongoing success.

Background

Nayla’s background heavily involves working in and with the Health and Human Service communities, including CoC and HMIS Leads. Her work in this industry began in 2008 to include implementation, configuration, maintenance and training of HMIS, I&R and CRM databases. Most of her focus has been in HMIS implementations and building the “business puzzle”. Business analysis, along with policy research and standardization application would be considered some of Nayla’s strongest traits. She likes figuring out the business need and applying solutions that work! She truly values the work being done in the communities to help the most vulnerable and her heart and calling are in helping service providers do their job more efficiently through technology.

“Vulnerability is not knowing victory or defeat, it’s understanding the necessity of both; it’s engaging. It’s being all in.” Brene Brown

Skill Set

  • Policy Analysis
  • Software Training
  • Reporting
    Data Analysis
  • Data Integration
  • System
    Administration
  • HMIS Leadership
    Role
  • Coordinated Entry
  • CoC governance
  • Data Privacy and
    Security
  • Strategic
    Planning
  • Customer Support
  • Customer Service
  • Project Management

  • Policy Research

Years of Industry Experience

Clermont

Florida