Jeff Ugai

Chief of Operations

As the Chief of Operations, Jeff works with our customer and business development teams to help ensure we deliver a consistently exceptional experience to our customers (current and future). Jeff also serves as Bitfocus privacy officer and leads our efforts to ensure we fulfill our obligations to safeguard our client data.


Jeff’s past experience includes a 4-year tenure as Staff Attorney and Data and Innovations Team Lead of HomeBase, a San Francisco-based, nonprofit legal and technical assistance agency. Jeff has also served in several HUD leadership roles, one of which being Creator and Lead Facilitator of HUD’s Data-Driven Interventions Initiative, which developed systems for several high profile communities (e.g. Las Vegas, NV and State of Washington) that leveraged existing investments in HMIS to coordinate care and share data across mainstream systems. Jeff holds a B.S. in Public Policy, Management and Planning from University of Southern California, and a J.D. from Hastings College of the Law, where he also served as President and Founder of the Homeless Legal Clinic. Jeff is also an IAPP Certified Information Privacy Professional and CIPP/CIPT Certified Information Privacy

Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it’s the only thing that ever has.
~ Margaret Mead

Skill Set

  • Policy Analysis
  • Software Training
  • Reporting
    Data Analysis
  • Data Integration
  • System
  • HMIS Leadership
  • Coordinated Entry
  • CoC governance
  • Data Privacy and
  • Legal
  • Strategic
  • Section 8
  • RHY/Youth
  • PATH
  • Domestic Violence
  • Substance Abuse Services
  • Customer Support
  • Customer Service
Years of Industry Experience