Harron Griffin

Customer Support

As the Customer Experience Manager for the Technical Support Team, Harron is the champion for Bitfocus customers. He monitors customer satisfaction, customer support performance, resource utilization and other key metrics, ensuring that our customers receive and 11-star customer experience. Harron develops and implement policies, tools, and other resources that streamline interaction and facilitate delivery of continuously exceptional experiences. He also collaborates with the Learning Coordinator in the prioritization, development, and distribution of Training and Learning content. All-in-all, Harron leads the charge when it comes to customer satisfaction.

Background

Harron has a background in HMIS, having served as an HMIS system administrator for numerous years. He also has a technical background, including expertise in logistics. He holds a Bachelor’s degree in Information Systems Security, and an AAS Software Applications and Programming. This combination of technical and practical experience lends to Harron’s incredible problem-solving abilities and capacity to connect with customer needs. Harron also proudly holds a Six Sigma Green Belt.

“The heart of humanity is as deep water and one with understanding can draw it out.”

Skill Set

  • Reporting
    Data Analysis
  • Software Development
  • System
    Administration
  • Report Development
  • HMIS Leadership
    Role
  • CoC governance
  • Data Privacy and
    Security
  • Strategic
    Planning
  • RHY/Youth
  • PATH
  • UI / UX Development
  • Customer Support
  • Customer Service
Years of Industry Experience

Washington DC